Terms

HavnOS (“we”, “us”) runs havnos.com and the HavnOS app from 12311 Ridge Top Ct, Conroe, Texas 77304, United States. These terms are the agreement between you and us when you use either. By creating an account or paying for a plan you agree to them; if you do not, please do not use the service. You must be 18 or over to hold an account.

This is the important one. HavnOS organises what your documents say and reminds you about maintenance. It is not an inspector, an engineer, a contractor, a lawyer, an accountant or an insurer, and nothing it shows you is professional advice.

Two specific cases where this matters: anything involving gas, electricity, structure or water intrusion should be looked at by a licensed professional, whatever we say about it. And tax categories — capital improvement versus repair — are our reading of your documents, to be checked by your accountant before you file.

The AI House Manager can make changes to your record — marking a task done, adding a task, answering a money question — but only when you tap Confirm on the change it shows you. You are responsible for what you confirm.

We extract dates, amounts and obligations from paperwork, and sometimes we get one wrong. That is why every extraction shows the sentence and page it came from. The document is the authority; our reading of it is a convenience. Check anything you are going to rely on, particularly a deadline with money attached.

You are responsible for what happens under your login, so use a real password and turn on two-factor. Tell us at security@havnos.com if you think someone else has access.

Your documents and records belong to you. You grant us only the permission needed to store them, read them at your request, and show them back to you. We claim no ownership and take no rights to use them for anything else.

Payments are taken by Stripe; your card details go to Stripe and never reach our servers. Prices are in US dollars and are shown before you pay, with any sales tax that applies. Paid plans bill monthly or annually until cancelled. Cancel any time; access continues to the end of the period you have paid for. Cancelling does not delete your record — you move to the free plan.

AI document reads are metered per plan. Multiple properties are part of the Max+ plan, which includes 3 properties; each property after that is a flat $12.50 a month, with no change at any number.

Renewal. Plans renew automatically at the end of each period — monthly on the same day each month, annual on the same date each year — at the price then published, until you cancel. We will tell you before any price change affects you. To cancel, open Plan & billing → Manage billing and cancel there; nobody has to be emailed.

Free trial. Every new account starts with 14 days of Pro free, with no card. When it ends the account goes back to the free plan by itself, nothing is charged and nothing is deleted. If you add a card during the free days to keep that plan (or a smaller one), nothing is charged until they end; that day the card is charged the plan's price, and the plan then renews every month or every year, as you chose, until you cancel. Cancel in Plan & billing → Manage billing before the free days end and you pay nothing. A bigger plan than the free days cover is charged from the day you choose it. Free days from a code work the same way.

Refunds. Every paid plan carries a 30-day money-back guarantee from your first payment: ask within 30 days and we refund it in full, no reason needed. After that, cancelling stops the next payment and you keep access to the end of the period you have already paid for. We do not pro-rate a refund for time unused in a period, except where the law where you live says otherwise — in which case the law wins.

Changing plan mid-term. Moving up takes effect immediately and we charge the difference for the days remaining, not a full period. Moving down credits the unused difference against your next invoice rather than paying it out. Adding or removing a property works the same way.

If a payment fails. We retry over about two weeks and email you each time. Your record is not touched while that runs. If it never succeeds the subscription ends and you move to the free plan — you keep every document, and nothing is deleted for non-payment.

Deleting your account. You can delete it yourself from Account, and doing so cancels any subscription immediately. The remainder of a period already paid for is not refunded, so if you are inside the 30-day guarantee, ask for the refund first.

Affiliates earn 25% of what people they refer actually pay, for as long as those people keep paying — not for a fixed term — and at whatever plan they are on, moving with them if they upgrade. Self-referral does not count, and referrals must be people who genuinely wanted the product. Details on the affiliates page.

We add to and change the service over time. Where something is incomplete or uncertain we say so on the screen where it happens, not in a clause down here. If a change removes something you pay for, we tell you before it takes effect and you can cancel with the rest of the term refunded.

Upload only documents you have the right to hold. Do not use the service to attack it or anyone else, to get into accounts that are not yours, to scrape it, or to resell it. Automated or bulk use that is not a person running their own homes is not allowed.

Manuals, videos and other pages we find for you belong to other people. We link to them to save you the search; we do not control them and are not responsible for what they say.

You can close your account at any time. We may suspend an account that is being used to attack the service or harm other people; if we do, you can still get your data out.

We work hard to keep the service running and your record accurate, but it is provided as it is and as available, without guarantees that it will always be available, error-free, or right about every document. To the extent the law allows, we are not liable for indirect or consequential losses — lost profits, a missed deadline, a repair that went wrong — and our total liability to you for any claim is limited to what you paid us in the twelve months before it arose. Nothing here limits a right the law where you live does not let us limit.

Tell us first — support@havnos.com, or the address above — and give us thirty days to put it right; most things are fixed faster than that. If we cannot, these terms are governed by the laws of the State of Texas, and any dispute goes to the state or federal courts for Montgomery County, Texas, unless the law where you live gives you the right to bring it closer to home.

If we change these terms in a way that matters, we email account holders at least thirty days before it takes effect. Continuing to use the service after that means you accept the new terms; if you do not, you can cancel before they start.

HavnOS, 12311 Ridge Top Ct, Conroe, Texas 77304, United States. Help: support@havnos.com. Privacy: privacy@havnos.com. Security: security@havnos.com.